I can't see my withdrawal
In order to check your withdrawal request, please follow these simple steps:
- Click on portfolio tab then on the history tab in order to see to which payment method the funds were sent to.
- Alternatively you can check the email you received in relation to the processing of your withdrawal, which will be specify the payment method to which the funds were sent and the date processed.
- Take into consideration that from the time we process your withdrawal, it can take up to 8 business days for the funds to appear in your account statement.
- If all the above was checked and you still cannot find the funds, please contact us and provide us with a payment method statement showing the incoming and outgoing transactions from the time the withdrawal was processed until the time you contacted us. Please make sure we can see your name, the transaction dates and the payment method details.