What should I do if I can't see my withdrawn funds?

We will send you an email confirming your withdrawal status within 2 business days of your request.

 

Normally, you will receive your funds in a few days. However, it may take up to 10 business days, depending on the payment method used:

 

Payment method

Time taken to receive funds

Credit / debit card

Up to 10 business days

Bank transfer

Up to 10 business days

PayPal

Up to 2 business days

Neteller

Up to 2 business days

Skrill

Up to 2 business days

Trustly

Up to 2 business days

iDEAL

Up to 2 business days

 

If you still do not see the funds after that time, here are a few steps to take:

 
  1. Check the status of your funds on your withdrawal dashboard. If it shows as ‘processed’, the funds have been sent to you, and you can click to see a breakdown of the payment method(s) used. In that case, contact your payment provider for more information.
  2. We may have sent you a message about your withdrawal. Check your email’s spam folder. 
  3. If you attempted to use a bank transfer to withdraw your funds, make sure the information you entered was correct.
 

If you’re still having trouble after these steps, contact our Customer Service team.