My Account

How can I contact eToro?

Do you have a question about your account or the platform? Have you encountered an unexplained error? Or maybe you have a suggestion for a new feature?

Where is my Account Statement?

Click on Settings, then click on Account (or just go to this link). Under Documents, click ‘View’ next to Account Statement. Choose a

Do I need to pay taxes on my trades?

It is our clients’ responsibility to calculate and pay any applicable taxes in their country or countries of tax residence. You can use information

How do I close my account?

We are sorry to hear that you wish to close your account.   If there is anything we can do to keep you with us, please let us know. Your satisfaction

Which regulation is my account under?

The eToro group offers its services through its regulated eToro companies in more than 140 countries around the world, giving services to millions of

How do I change my account details?

To change your registered phone number, please follow the instructions here. To change your registered email address, please follow the instructions here.

What is staking?

Staking is a process that allows rewards to be earned by holders of a specific coin.  Staking derives from the PoS (Proof-of-stake) mechanism, used

How can I see my trading History?

To get to your History, please click on the Portfolio tab in the left hand sidebar and then click on the clock icon. Under the History tab you can

What is the eToro Club?

The eToro Club is an ongoing loyalty programme for our valued clients, offering a wide range of services and tools to enhance their trading experience.

Is my money safe in eToro?

Yes.   eToro operates in accordance with FCA, CySEC and ASIC regulations, meaning that there are measures in place to protect investors.   On

Am I allowed to have more than one account?

It is possible to have more than one account with eToro. In order to do this, you will need to register with the same name and provide the same documents

Can I use the Automated Customer Account Transfer Service (ACATS)?

Currently, eToro does not offer the option to move open positions to another broker via the ACATS or any other system.

How do I change my password?

In order to change your password, please follow the instructions below: Log into your Account Settings via the following link:

Where can I find my Position ID?

What is a position ID?   The position ID is a unique 9 or 10 digit number assigned to each trade for identification purposes.   Where can I find

What should I do if my account has been blocked?

If your account has been blocked and you are unable to access your account, please contact us. If you are unable to sign into the Customer

How do I add funds to my virtual account?

If you wish to add funds to your virtual account, please open a ticket with our Customer Service team and specify in your message how much you would like

Where is eToro located?

eToro is regulated in the UK, Europe, Australia, Gibraltar and the US. We have 10 offices worldwide, including centres in the US, UK, Israel, Cyprus and

How do I change my registered phone number?

In order to change your registered phone number, please follow these steps: Click on Settings in the bottom left hand corner of the homepage Click on the

How many followers do I have?

You can see how many followers you have by going to your profile. You can also view a list of all traders you are currently following at the bottom of

How old do I need to be to trade with eToro?

If you wish to open a real money account with eToro you must be at least 18 years old.

What is the Maximum number of open trades I can have in my account?

2,000 is the maximum number of positions you can have open in your account at any one time.

How do I log out of the account?

Would you like to log out of the account? no problem! The logout button is located at the bottom left side of the screen:    

How does eToro hold my money?

Your funds (except for margin) will be held in segregated bank accounts or in segregated accounts with another authorised firm which may be an affiliate

Can I change my username?

eToro does not offer the functionality to change your username. However, you can request to close your current account and open a new one with a new

Does eToro offer Islamic accounts?

Here at eToro, we are able to offer Islamic accounts in accordance with Sharia law.   The benefits of an Islamic account are: No interest on

How do I change my registered email address?

In order to change your registered email address, please follow these steps: Go to your Account Settings via the following link:

How can I track my open tickets?

Did you know that you can track your tickets in the Customer Service Center? Check out our Customer Service Center where you can see all your tickets,

Does eToro accept US clients?

Yes! We launched in the US market in 2018. We currently offer access to many of the world’s most popular cryptocurrencies. And we will soon offer

Can I reopen an eToro account I closed?

Once you have closed your eToro account, it cannot be reopened.  You are welcome to open a new account with a different username and email address.

Why is eToro providing tax authorities with my tax details?

Governments around the world are introducing new information gathering and reporting requirements for financial institutions to help fight tax evasion and

How do I start?

Welcome to the exciting world of social trading. Click here for more information on how to verify your account, deposit, and withdraw your funds!

How can I submit a complaint?

To submit a complaint, please use our Online Form. You can use the Customer Service Center to track your tickets.

Is eToro regulated?

Yes, we are! eToro’s brokering services are provided by eToro (Europe) Ltd. (“eToro Europe”), a registered Cypriot Investment Firm (CIF).

How can I unsubscribe myself from your mailing list?

If you wish to unsubscribe from our mailing list, all you need to do is click here. This link is also available at the bottom of each promotional / news

Does eToro have an Android App?

Yes we do! In order to install the eToro Android App on your mobile phone, please login to the Play Store, type eToro in the search bar and install the

How can I make my account more secure?

Your security and privacy are of the utmost importance. Therefore, the eToro platform has many measures in place to protect our active trading community.

Where can I find the Terms and Conditions?

You can find eToro's Terms and Conditions, and the Addendum to Terms and Conditions for Cryptocurrencies Trading, here. Please make sure that

How do I change the language on the platform?

1. Click on Settings in the bottom left hand corner of the homepage.    2. Click on the GENERAL settings tab.   3. Click on the current

What is eToro's credits policy?

As of 1 February 2017, all deposit-related promotional offers have been suspended in accordance with the recent move by our regulatory body, CySEC, to

How do I make my account private?

You can control whether others see your trading activity and name on eToro. Click on Settings and then click the Privacy tab.  Under Trading Activity,

How can I get daily market updates?

eToro sends its clients market updates. The updates are sent to the email you registered with. Please note that the updates are sent only to active and