TroubleShooting

Why can't I login ?

It seems that you cannot enter your trading account. Before opening a support ticket, we would like to check the following: 1. Have you entered your

Pending stocks

When opening a stock order while the market is closed, it will show as "pending" until the market opens.   Fore the markets opening times,

I have received error 115

There are a variety of social characteristics that are considered for eligibility to receive this specific promotion. Our proprietary model looks at

I forgot my password, how can I retrieve it?

In order to retrieve your password, kindly follow these simple steps: 1. Click "Forgot your password?". 2. Enter your eToro registered email

I have received error 118

There are a variety of social characteristics that are considered for eligibility to receive this specific promotion. Our proprietary model looks at

Where can I leave a suggestion?

If you wish to leave a suggestion/feedback you are invited to click here.  

I am trying to login to the Webtrader through Google Chrome and it says I have a missing Plug-in, How can I solve it?

In order to resolve the situation, please follow these instruction: 1. Go to chrome://plugins 2. Click the "details" link (its in the right top

My Firewall is blocking my Login, How can I fix it?

In order to open the FireWall ports please contact your administrator/Internet service provider and ask him to help you with opening the following

Firewall

It seems your computer has a FireWall preventing you from connecting to eToro's platform. In order to open the FireWall ports please contact your