Troubleshooting

Why do I need to add funds to open my position?

In order to open a new Buy or Sell position, it is necessary to have funds in your available balance. CFD trading is based on strategy and sentiment: An

How can I contact eToro?

Do you have a question about your account or the platform? Have you encountered an unexplained error? Or maybe you have a suggestion for a new feature?

Why am I blocked from copying other traders?

Welcome to the exciting world of copy trading! Due to regulation requirements (CopyTrading Investment Management services), Copy Trading Services will be

Where can I find my Position ID?

What is a position ID?   The position ID is a unique 8 or 9 digit number assigned to each trade for identification purposes.   Where can I find

Pending stocks

When opening a stock order while the market is closed, it will show as "pending" until the market opens. For markets opening times, please click

I can't see my withdrawal request

In order to check your withdrawal request, please follow these simple steps: Click on portfolio tab then on the history tab in order to see to which

Why are my trades not being copied?

When choosing to copy a trader you have two options: 1. To copy all the trader’s currently opened positions. This is the default option.  Each

Why did my trade close automatically?

Kindly note that trades will close automatically when the Stop Loss or Take Profit order is triggered. Stop Loss and Take Profit are risk management tools

How can I submit a complaint?

To submit a complaint, please use our Online Form. You can use the Customer Service Center to track your tickets.

Why can't I log in?

If you cannot enter your trading account, please first check you have entered your username and password correctly. If you are not sure what your password

"Unable to open position" error message

If you are receiving the error message "Unable to open position", it may be due to two main reasons: 1. At the moment, our liquidity providers

Why is there no volume indicator?

We do not have volume indicators since there is no central exchange for the foreign exchange or CFD (contract for difference) markets and therefore no

Why don’t you have all stocks like other brokers?

We have an amazing selection of stocks right now. Didn't find a stock you were looking for? Let us know, and we will look into adding it in the next

Why is the risk in real time stock higher than in the FX market?

This is due to the large price movements on a daily basis. Price gaps are an additional behavior which can be seen more on stocks trading. These price

Why are some instruments like the USD/RUB and/or USD/CNH disabled on occasion?

Both of these stated markets are considered exotic. Because of this, at times, there is very low liquidity in the market. During those times, the spread

I forgot my password, how can I retrieve it?

In order to retrieve your password, please visit the online platform: www.etoro.com and follow these steps: 1. Click "Forgot password?". 2.

Where can I leave a suggestion?

If you wish to leave a suggestion/feedback you are invited to click here and open a new ticket.