Why did my trade close automatically?

Kindly note that trades will close automatically when the Stop Loss or Take Profit rate is triggered.

Stop Loss and Take Profit are risk management tools which add an extra layer of protection to your investment. They are adjustable orders to close the trade when the market moves a specified amount against or in favour of your position, thus helping you minimize your losses or lock in your profits. When a trade closes by Stop Loss or Take Profit, the invested amount +/- any Profit or Loss (P/L) will be returned to your account balance.

Please be aware that there is a non-adjustable Stop Loss of -100% for all cryptocurrency trades. This decision was made in the best interests of our clients following a comprehensive market risk analysis.

The previous default TP for Cryptocurrency trades was 50%. On 18 December 2017, it was changed to 500%. However it is important to bear in mind that the maximum Take Profit for manual positions is 1000% of your invested amount +/- current P&L. This means that you will be able to continually update your Take Profit level as your profits increase. 

Please click here for more information about Stop Loss and Take Profit orders.