What should I do if I can't see my withdrawn funds?

We will send you an email confirming your withdrawal status within 2 business days of your request.

 

Normally, you will receive your funds in a few days. However, it may take up to 10 business days, depending on the payment method used:

 

Payment method

Time taken to receive funds

eToro Money*

Instant withdrawal

Credit / debit card

Up to 10 business days

Bank transfer

Up to 10 business days

PayPal

Up to 2 business days

Neteller

Up to 2 business days

Skrill

Up to 2 business days

Trustly

Up to 2 business days

iDEAL

Up to 2 business days

 

* For various reasons that include security procedure requirements, some withdrawals may be only processed on the next business day.

 

If you still do not see the funds after that time, here are a few steps to take:

 
  1. Check the status of your funds on your withdrawal dashboard. If it shows as ‘processed’, the funds have been sent to you, and you can click to see a breakdown of the payment method(s) used. In that case, contact your payment provider for more information.
  2. We may have sent you a message about your withdrawal. Check your email’s spam folder. 
  3. If you attempted to use a bank transfer to withdraw your funds, make sure the information you entered was correct.
 

If you’re still having trouble after these steps, contact our Customer Service team.