Troubleshooting

How can I contact eToro?

Do you have a question about your account or the platform? Have you encountered an unexplained error? Or maybe you have a suggestion for a new

Why can't I withdraw funds from my eToro investment account?

To withdraw funds, you need to place a withdrawal request.  In case you are not able to complete this step, please make sure:   You are trying

Why do I need to add funds to open my position?

In order to open a new Buy or Sell position, it is necessary to have funds in your available balance. CFD trading is based on strategy and sentiment: An

Why can't I log in?

If you cannot enter your eToro investment account, follow these steps:   Check you have entered your username and password correctlyIf you are

Why can't I verify my phone number?

To verify your phone number, please check that the mobile phone number you set in the online form is valid.  If you are not able to complete this

What should I do if I can't see my withdrawn funds?

Normally, you will receive your funds in a few days, depending on the payment method used. If you still do not see the funds after that time, try these

What do I do if I forgot my password?

If you enter an invalid password when signing into eToro, an option to reset your password will appear. Follow these steps to reset your password: 1.

Why can't I use leverage?

If you are unable to increase the leverage of a trade, here are some possible reasons:   CFD trading is not permitted in your country of residence:

Why am I blocked from copying other traders?

Due to regulation requirements (CopyTrading Investment Management services), Copy Trading Services will be provided following an assessment of the

Why don’t you have all stocks like other brokers?

We have an amazing selection of stocks right now. Didn't find a stock you were looking for? Let us know, and we will look into adding it in the next

Why did my trade close automatically?

A trade may close automatically when the Stop Loss or Take Profit order you set is triggered, or when its contract expires.  Stop Loss and Take

Why can't I see the profits on my leverage trade?

Leverage does not change the amount of your own funds you invest, but the trade's exposure and therefore the number of units in the trade. Therefore,

Is there a maximum trade size?

As part of our efforts to promote responsible trading, there are certain restrictions on the size of each trade:   1) Each instrument has a maximum

Where can I find my Position ID?

What is a position ID?   The position ID is a unique 9 or 10 digit number assigned to each trade for identification purposes.   Where can I find

How do I clear cache and cookies?

If you are having technical issues with the platform, we recommend clearing your browser’s cache and cookies as a first step in trying to resolve

How can I contact eToro via Live Chat?

Fast and easy to use, our Live Chat service lets you interact with our dedicated Customer Service team in real time. Live Chat is available to all

Why do I need to add a new payment method to withdraw funds?

When requesting a withdrawal from your eToro investment account, you may be asked to add details of a new payment method, such as a bank account or an e-

What should I do if I see the message ‘Unable to open position’?

If you are trying to open a trade but you are receiving the error message ‘Unable to open position’, it may be due to one of these reasons:

Why is there a loss as soon as I open a trade?

Every instrument has a BUY price and a SELL price. This difference in price is called the spread, and contains the commission which we charge on each

Why are trades not being copied?

There are a couple of reasons why you may not see the positions of a trader you are copying replicated in your portfolio.   1) You did not copy open

Why don’t I receive the SMS code to log in? (2FA)

If you have 2FA activated in your eToro account and you do not receive the SMS code, we advise you to:   Make sure your phone is connected to a

How can I submit a complaint?

To submit a complaint, please use our Online Form. You can use the Customer Service Center to track your tickets.

What is a market spike?

A market spike is a significant increase or decrease in the rate of an asset in a short period of time, during market hours.  Market spikes occur

Why can’t I close my copy?

When you stop copying a trader, we create orders to close all copied positions.  If the markets of some of these positions are closed at that moment,

Why am I getting charged fees when the instrument is suspended from the exchange?

When a stock is halted for trading at the exchange, it cannot be traded on the eToro platform. This means that new positions cannot be opened and existing

What happens if a payment via Recurring Deposits fails?

If a payment does not go through, we will cancel your Recurring Deposits plan and inform you both by email and via a notification within the platform.

Where can I leave a suggestion?

If you wish to leave a suggestion/feedback you are invited to click here and open a new ticket.

Why can't I invest in the TheTIE-LongOnly eToro Portfolio?

TheTIE-LongOnly eToro Portfolio is only available to eToro investors living in the United States (USA). If you live in another country, you will not be

Why is the risk in real time stock higher than in the FX market?

This is due to the large price movements on a daily basis. Price gaps are an additional behavior which can be seen more on stocks trading. These price