How do I clear cache and cookies?

If you are having technical issues with the platform, we recommend clearing your browser’s cache and cookies as a first step in trying to resolve the issue.

 

To clear your browser’s cache and cookies, follow these steps:

 
  1. Close all browsers, including the one with the platform open.
  2. Open a new browser window and go to your browser’s history. This is usually done by pressing Ctrl H, or Command H, on your keyboard.
  3. Follow the necessary steps and empty your cache and delete the cookies.
  4. Close your browser.
  5. Reopen the eToro platform on a new window and perform the desired action again.
 

Are you still experiencing technical issues with the platform? Click here to contact Customer Service.