Why can't I log in?

If you cannot enter your eToro investment account, follow these steps:


  • Check you have entered your username and password correctly

If you are not sure what your password is, click here.


  • Clear cache and cookies

To know how to do it, please click here.


  • Try to login again


  • Try using another browser (IE, Mozilla FireFox, Google Chrome etc.).


  • Check your internet connectivity

Make sure you have a stable connection and you are not already connected to another window or platform.


Have you tried the steps and are you still not able to sign in? Please open a ticket as a visitor here. You can find more information about how to contact Customer Service here.