eToro Money

Does eToro charge conversion fees?

We charge a conversion fee when you deposit or withdraw funds in a currency that is not USD.  As the eToro platform operates in USD, we do not charge

What is the eToro Money card and how can I use it?

The eToro Money card is tied directly to an eToro Money Cash Account.   You can use it as you would any Visa debit card, to pay and shop at home,

What is eToro Money?

eToro Money is a smarter way to manage your money on eToro. eToro Money is an e-money account managed by a mobile app, there is also a Visa debit card

What are the limits of the eToro Money account?

You can find a table of all of the spending, payment, and bank transfer limits in the Fees section on https://www.etoro.com/money/. Scroll down to '

How do I check my eToro Money account balance?

You can check your account balance in the eToro Money app. Simply open the app and tap the Cash tab.

Can I still withdraw funds to a different payment method if I have an eToro Money account?

Yes. eToro Money will be presented as your default withdrawal option but you can choose to withdraw your funds to a different account if you wish. You

My card didn't work when I tried to make a payment via eToro Money. What happened?

Your card may not have worked for a number of reasons; for example, you may have triggered our contactless security feature, not enough money in your

How are the funds in my eToro Money account protected?

Whilst the eToro Money Account are not covered by the Financial Services Compensation Scheme, we do safeguard customer funds in a regulated bank account,

How do I update my postal address on eToro Money?

Your personal details on your eToro Money account should be the same as those on your eToro investment account. To change your postal address, please

What currency does the eToro Money account use?

This is known as the base currency of the account. The base currency of UK customers' accounts is Great British Pounds (£).

What does 'instant withdrawal' to eToro Money mean?

"Instant withdrawal" means that you can transfer your available funds from the eToro investment platform instantly to your eToro Money account.

Can I buy cryptoassets within the eToro Money crypto wallet?

Yes! To buy crypto within the crypto wallet, please follow the steps below: 1) Open the eToro Money app on your mobile device and sign in. 2) Under the

How can I manage my money (send / receive) with an eToro Money account?

You can receive money into your eToro Money account using different payment methods. These include bank transfer, receiving your salary or transferring

How much does holding an eToro Money account cost?

It's free. The account is free to setup, with no subscription or hidden costs.

Can I convert my cryptoassets in the eToro Money crypto wallet to cash (fiat currency)?

No. If you hold crypto in the eToro Money crypto wallet, you can send it to an external wallet or convert it to a another crypto.

How can I check whether an eToro Money transaction has been made successfully?

You can see the status of your transactions and payments within the eToro Money app. Simply open the app and tap the Cash tab. If you want to discuss the

How do I fund my eToro Money account?

To fund your eToro Money Cash account, by transferring funds from your bank account: Add eToro Money as a new payee to your bank account, if you

Who do I contact if I have any questions about eToro Money?

If you have an eToro Money account, you can use the chat function to speak with our Customer Service team (Monday-Friday 10:00-18:00 during operating

What are the advantages of eToro Money?

eToro Money consists of a Cash Account and a debit card:   The eToro Money account allows you to: - Make instant, fee-free deposits, with 0%

How do I view my eToro Money transactions?

You can view your transactions by clicking on the 'Cash' tab within the eToro Money app.

Why can’t I finish my application for an eToro Money account?

It could be that your phone number has not been verified in your eToro investment account. Click here to verify your phone number.

Can I use my eToro Money card abroad?

You can use your eToro Money card* anywhere in the world that accepts Visa payments. This means you can use it to shop in-store and online and make ATM

When will I receive my eToro Money card?

Once you have successfully created your eToro Money account, your card will arrive within seven business days. If you have ordered a replacement card,

How do I install the eToro Money app?

The eToro Money app is only available for mobile devices and can be found in the App Store on iOS and Play Store on Android.   To download the app,

Am I eligible for an eToro Money Account?

To be eligible for eToro Money, you must hold a verified eToro investment account. Further eligibility requirements: The eToro Money account and card are

How long does the withdrawal process from the eToro investment platform to eToro Money take?

We offer instant withdrawals to most of our eToro Money customers. However, for various reasons that include security procedure requirements, some

I don't recognise a transaction on my eToro Money account. How do I report it?

If there is a transaction on your eToro Money account that you do not recognise, please contact us immediately. Within the eToro Money app, tap your

How do I deposit funds to my eToro investment account using eToro Money?

Depositing to the investment platform from your eToro Money app is quick and simple. In your eToro investment account, click Deposit Funds. Your

What are the eToro Money-approved currencies?

The eToro Money-approved currencies are: Australian Dollar Canadian Dollar Swiss Franc Czech Koruna Danish Krone Euro Pound Sterling Hong Kong Dollar

How do I activate my eToro Money card?

To activate your eToro Money Card after your received it, follow these instructions: Log into the eToro Money app. Tap the 'Cash' tab. Tap the '

I have forgotten my login details for the eToro Money app. How do I gain access?

Your login details for the eToro investment platform and the eToro Money app are the same. If you have forgotten your eToro login details, please visit

Is depositing safe and secure?

Yes, depositing money into your eToro account via any means is absolutely safe, private and secure. All transactions are communicated using Secure Socket

A payment via eToro Money hasn't worked. What happened?

If you have enough money in your account and the recipient's details are correct, the bank transfer payment should have worked.  If someone says

How do I withdraw funds from my eToro investment account using eToro Money?

You can withdraw funds instantly to eToro Money at any time. The amount you can withdraw can be up to the value of your available balance, which does not

What happens to my eToro Money account if my eToro Club tier changes?

Currently, only UK residents are able to sign up for eToro Money. eToro Club members are eligible for both the eToro Money account and an eToro Money

Why haven't I received my eToro Money card?

If your eToro Money card has not arrived within 7 business days of your account being created, contact eToro Money customer service.

Can I receive bank transfers and salary payments into my eToro Money account?

Absolutely.   You can use your eToro Money account to send and receive bank transfers.   You can also have your salary paid into your account.

How do I update my phone number on eToro Money?

Your personal details on your eToro Money account should be the same as those on your eToro investment account. To change your registered phone number,

How do I order a replacement eToro Money card?

To order a new card, contact our Customer Service team via live chat in the eToro Money app.

How do I add a recipient on eToro Money?

Tap the 'Cash' tab within the eToro Money app, then tap 'Payments'. Tap the + button to add a recipient. Choose between 'Person'

How do I cancel a payment via eToro Money?

Point-of-sale (POS) transactions and bank transfers are instantaneous. Once a POS transaction or a bank transfer is complete it cannot be cancelled. If

How much will I be charged when using my eToro Money card abroad?

You can shop and eat out whilst you're abroad and be safe in the knowledge that eToro Money foreign exchange (FX) rates are extremely competitive. You

Can I fund my eToro Money cash account with cryptoassets that I hold in the eToro Money crypto wallet?

No. You can fund your eToro Money cash account by withdrawing funds from the eToro investment platform or by making a bank transfer from a UK or SEPA

How do I view the recent transactions made using my eToro Money account and card?

You can check your transactions in the eToro Money app. Simply open the app and tap the Cash tab.

How will eToro Money keep my data protected?

eToro has been a reliable and regulated leader in the fintech industry for over a decade. Your security and privacy are our top priority. All your data is

Can I use an eToro Money account to deposit and withdraw from the eToro investment platform?

Yes. Deposits with eToro Money are instant and fee-free, with 0% FX conversion fees. Withdrawals are instant. 

Why has my eToro Money account been suspended?

If you would like to discuss your account suspension, click here to know how to contact eToro Money customer service.

Why can't I make contactless payments with my eToro Money card?

For security reasons, you can make contactless payments no more than ten times in a row with your eToro Money card. After this you will need to enter your

Why was my withdrawal from the eToro investment platform to eToro Money declined?

Your withdrawal may have been declined due to a number of different reasons. Please contact our Customer Service team. Within the eToro Money app, tap

I have forgotten the PIN code for my eToro Money card

You can get a reminder of your card's PIN code within the eToro Money app. To access this reminder, tap the Cash tab, then select Card, then choose

What do I do if I lose my eToro Money card?

There are three ways to report your card as lost: 1. Tap the 'Cash' tab within the eToro Money app, then tap 'Card'. Then tap 'Report

How do I report my eToro Money card stolen?

There are three ways to report your card as stolen: 1. Tap the 'Cash' tab within the eToro Money app, then tap 'Card'. Then tap '

Can I hold cryptoassets in the eToro Money app?

Absolutely. You can hold cryptoassets in the eToro Money Crypto Wallet, which you can find in the Crypto tab of the eToro Money app. The crypto services

Can I send and receive international payments?

UK customers cannot currently receive international bank transfers. EU users can only transfer internationally within the SEPA region.

How do I set up, manage and cancel Direct Debits with eToro Money?

Setting up Direct Debits with eToro Money To take advantage of a Direct Debit option offered by a specific company, they will usually have an online form

What versions of iOS support the eToro Money app?

The eToro Money app is currently compatible with iOS versions 11 and upwards. Please do not open an eToro Money account if you do not use one of

How do I make a complaint about eToro Money?

Please contact our Customer Service team. Within the eToro Money app, tap your avatar at the top left of the screen. Select Customer Service, choose Cash

What if my eToro Money card is swallowed by an ATM?

There are many reasons why a card can be swallowed by an ATM. Some of the common reasons are the following: - Faulty card - Faulty ATM (in certain cases,

Why hasn't my withdrawal from the eToro investment platform arrived in my eToro Money account?

We offer instant withdrawals to most of our eToro Money customers. However, for various reasons, including security procedures and requirements, some

Can I order additional cards for my eToro Money account?

Currently we only allow our customers to have one card per account.

My eToro Money card didn't work in an ATM. What happened?

Your card may not have worked for a number of reasons; for example, you may have not enough money in your account to complete the transaction, had your

Can I get an eToro Money account if I have a corporate account on eToro?

Currently, the eToro Money account is only available to holders of private eToro accounts.

How do I freeze / unfreeze my eToro Money card?

You can temporarily freeze your card to stop the card details being usable, for example, if you have lost your card or left it in a shop. Tap the '